RetentionEmail and SMS

Klaviyo

Email and SMS that keep customers coming back. As a certified Klaviyo partner, we design, build and optimise your flows and campaigns.

Start a project See what we set up
Friends relaxing together on holiday
Every message, perfectly timed. Flows triggered by what customers actually do.
Flows that sell. Welcome, abandoned checkout, post-purchase and win-back – live and measured.
Personal at scale. Every email and SMS uses what you know about the customer.

Klaviyo for retention

The right message at the right moment, automatically.

Most brands send campaigns but leave money in their flows. Klaviyo connects to your store and customer data, so every email and SMS is triggered by what a customer actually does – browsing, buying, running low or going quiet.

We plan the program, build and design the flows and templates, then keep testing every month – subject lines, timing, segments and content – and report on the revenue it generates.

KlaviyoShopify
Post-purchase flowOrder placedDay 0Email · How-to advice & tipsDay 2Review requestDay 7SMS · Running low?Day 21
Repeat orderCustomer returned

What we set up

Everything your email and SMS program needs.

  • Core flows

    Welcome, abandoned cart and checkout, browse abandonment and post-purchase – planned, designed and built.

  • SMS

    Reorder reminders, back-in-stock alerts and time-sensitive offers by SMS.

  • Segmentation

    Segments built on purchase history, predicted lifetime value and engagement.

  • Campaigns

    Designed templates and a campaign calendar that keeps your list engaged.

  • Ad audiences

    Segmented audiences synced to Google and Meta ads.

  • Testing and reporting

    A/B tests every month and reporting on the revenue your flows generate.

Astronaut rapidly added immense value to our business and continues to deliver.
Forsythes TechnologyManaging Director

Why Klaviyo

Built for ecommerce. Live in weeks.

Certified Klaviyo partnerWe build retention programs for retail, FMCG and tourism brands.
Fast to launchA typical implementation takes six weeks, with your core journeys live from launch.
Connected to your dataKlaviyo connects to Shopify, Loop and most CRMs and data sources.

Migrations

Moving from another email platform?

We move your lists, consent records, templates and key flows to Klaviyo, warm up your sending domain and plan the switch-over so deliverability doesn’t dip.

Talk to us about migrating

FAQs

Common questions.

Ask us anything

How long until our flows are live?

Our typical implementation takes six weeks. After that, your core flows and campaigns are live and we keep optimising them every month.

Do you write and design the emails?

Yes. We handle strategy, copy, design and build in your brand, and set up the templates so your team can send campaigns too.

Klaviyo or Insider – which is right for us?

It depends on your channels and data. Klaviyo suits most ecommerce brands; Insider adds a customer data platform and more channels. We’re certified partners for both and recommend the best fit.

What does ongoing optimisation involve?

Monitoring performance, A/B testing subject lines and content, refining segments and finding new journeys to add – reported against the revenue your program generates.

Let’s grow repeat revenue.

Start a project