About Us


We deliver proven return on investment through digital strategy, marketing automation and website design.

Client retention rate: 99%*.

Astronaut is a digital strategy and marketing agency. In financial year 2024/25, websites and campaigns managed by Astronaut generated over $100m revenue for our clients.

We work in industries including retail, real estate, manufacturing, health, government, entertainment & more.

It’s our mission to achieve positive commercial outcomes for every client. Ultimately, commercial outcomes are what we sell. Outcomes are why clients engage us and why they stay. Outcomes are why our client retention rate is 99%*.

Our proven method emphasises lead generation and revenue conversion, and delivers results such as:

  • 7x increase in sales
  • 43x return on marketing automation software spend
  • 16x return on website and SEO spend
  • $18m online revenue growth in 12 months.

We work on a fixed price basis and provide a constantly engaged team to support and accomplish commercial objectives. Our company directors are hands-on and steer our teams and strategies.

Astronaut is a NSW Government registered ICT supplier (Prequalification Scheme: ICT Services).

* Retained clients remaining with Astronaut for 2+ years.

 

Andy Howard, Director

  • Over 20 years’ experience in digital strategy & innovation, digital marketing, website design and user experience (UX). International experience in the UK and USA.
  • Globally recognised for commercial website design success, including a global UX Award (1 of 10 annually worldwide) for effectiveness.
  • Australian Web Awards judge.

 

Andrew McLeod, Director

  • Over 15 years’ experience in website design, digital marketing and copywriting.
  • Over 12 years’ experience as a commercial and IP lawyer to businesses, Government and NFPs.

Our Services

Reel


Services


Integrated Websites

Our WordPress websites generate sales and bookings, capture leads, and integrate with CRMs, booking software and other systems.

We don't hand over a new website and disappear. We closely measure and continuously improve your website to keep optimising for better leads and more revenue once websites are live. We use WordPress to redesign existing sites, migrate and replatform from other content management systems, or design and build new sites from scratch.

Capabilities: WordPress, Rex, Agentbox, Salesforce, JobAdder, HubSpot, Zapier

Industry expertise: Real estate, government, recruitment, health, SMEs.

Subscription eCommerce

Our Shopify and Shopify Plus subscription websites generate, retain and grow recurring revenue. Direct to consumer (DTC) specialists.

We grow customer lifetime value (LTV) with Shopify subscriptions and reorders. We increase conversion and retention with persuasive design, subscription upsells, bundles, cross-sells, customised carts and low-friction checkouts. We use Shopify to redesign existing sites, migrate and replatform from other systems, or design and build new sites from scratch.

Capabilities: Shopify, Loop, Zapiet, AMP, Klaviyo

Industry expertise: FMCG, retail.

Retention Marketing

We use Klaviyo and Insider to generate millions in annual ongoing client revenue through automated email and SMS retention marketing.

We implement, manage and optimise marketing automation solutions that put marketing comms on autopilot and leverage AI. Fully automated customer journeys across email, SMS, website and lead generation drive repeat sales and grow customer lifetime value. We use Klaviyo and Insider to get your customers buying and booking again and again.

Capabilities: Klaviyo, Insider, Shopify, RMS

Industry expertise: FMCG, tourism, retail.

Artificial Intelligence (AI)

We design, build and manage AI agents, chatbots and workflows that improve CX, increase revenue, accelerate efficiency and reduce costs.

We implement new AI technologies grounded in your procedures, integrated with your data and fluent in your brand personality. We are Google Cloud partners and host our AI tools securely in Google Cloud’s Sydney data centre. Recent Astronaut AI examples: website booking chatbot, eCommerce studio photography generation for FMCG.

Capabilities: Gemini, Google Cloud, Imagen, Vertex

Industry expertise: FMCG, Government, recruitment.

Website Support

We provide ongoing website support and enhancements for fixed monthly prices. Keep your WordPress or Shopify website performing with an Astronaut support plan.

Our model is to work with clients on an ongoing basis to continually improve website performance and ROI. Monthly investment includes ongoing content and design updates, SEO and GEO (AI optimisation).

Capabilities: WordPress, Shopify.

WordPress Hosting

We provide best-in-class WordPress hosting for government, enterprise and SMEs requiring tight security, data sovereignty and reliable high performance.

We resell WP Engine’s world-leading WordPress infrastructure. Websites are hosted in Google Cloud’s Sydney data centre behind an enterprise-level WAF with SOC 2 Type II security certification.

Capabilities: WordPress, WP Engine.

Values


Get it done

Your growth is our job. Our model commits us to the long-term delivery of results for every client. If we don’t deliver we expect clients to leave. We could’ve said we ‘act like an owner’ or are ‘results-focused’ but that’s not doing our accountability justice is it? The outcomes we achieve determine our own future.

Report the truth

You know those vague digital marketing reports with vanity metrics like ‘impressions’ that look like they’re spat out of a machine? We hate those. Our reporting is brutally transparent and focuses on metrics that matter to you. It’s absolutely black and white as to how our work hits your bottom line.

Go the distance

Astronaut is built for long-term client partnerships. We don’t do one-off projects. We’re a true partner. We choose to be in it for the long haul to maximise our impact. We still work with our first client and we’ve helped the them achieve decade-long growth. We think that’s awesome. It’s what we’re here for.

Enjoy the flight

Along the way we’ve established relationships that we value enormously. The outcomes we achieve are as important to us as how we get there. We act with integrity, play as a team and like to celebrate the wins along the way. Client service is as important to us as the work itself. Ask our clients.

Clients

Chief Marketing Officer
IKU

"Expert strategic counsel, unparalleled insight and consistent support all while delivering on time and above expectation."

Director, Strategic Communications
NSW Health Pathology

"What you bring to the team and organisation is beyond what we ever imagined."

Chief Marketing Officer
Newcastle Knights

"Our wildest WordPress dreams have come true! A really seamless team effort."

Chief Marketing Officer
Reflections Holidays

"In five years’ time, the cost of the rebrand will 10x itself."

Managing Director
Maxwell Recruitment & Training

"We've had great commercial success for over 10 years. Astronaut works hard and is fun to work with."

Chief Executive Officer
Pacific Smiles Group

"Online bookings improved during FY 2024. Group revenue is up 8.7% year on year to $179.8m."

General Manager
Precast Pools

"We're blown away and are well beyond where we expected to be at this stage."

Managing Director
Forsythes Technology

"Astronaut rapidly added immense value to our business and continues to deliver."