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WordPress Support

Ongoing WordPress support, maintenance and improvement

We don’t hand over a website and disappear. We support, maintain and continuously improve your WordPress site so it stays fast, secure and working hard for your business.

A website is never really finished. Plugins need updating, security needs watching, content needs refreshing, and there’s always something to improve. Our support retainers cover all of it – so your site keeps performing without you having to think about it.

We measure and continuously improve websites once they’re live, optimising for better leads and more revenue over time. You get a local team that knows your site, a single point of contact, and priority access when you need something done.

Whether we built your site or you’ve inherited one that’s been neglected, we can take it on and keep it in great shape.

Updates & maintenance

We keep WordPress core, themes and plugins current and patched, so your site stays secure and stable.

Security monitoring

Managed firewall, malware scanning and proactive monitoring keep threats out and catch issues early.

Content & design updates

New pages, campaign landing pages or design tweaks – we handle ongoing content and design changes for you.

Performance & uptime

We monitor speed and uptime and tune performance so your site stays fast as it grows.

SEO & reporting

Ongoing SEO and GEO improvements with clear reporting on rankings, traffic and conversions.

Ongoing development

New features, integrations and improvements delivered continuously through your support retainer.

Support that improves your site, not just keeps the lights on

Plenty of agencies launch a website and move on. We do the opposite – the work after launch is where a website really earns its keep. We treat your site as an ongoing investment, continuously improving conversion, content and performance.

What’s covered in a retainer?

Our monthly support retainers cover content updates, design changes, plugin and security maintenance, performance and uptime monitoring, SEO and GEO reporting, and ongoing development work. We scope each retainer around your expected volume of changes and your strategic priorities.

We work to your priorities

You tell us what matters most – more leads, faster pages, new features, fresh content – and we focus the work there. Requests are triaged by priority, with urgent issues handled immediately and everything else scheduled and delivered within your retainer.

Already have a WordPress site? We can support it.

We regularly take over and improve existing WordPress sites – fixing technical and security issues, refreshing design, and maintaining them properly from there.

Get in touch to talk through a support retainer – we’ll review your site and recommend the right level of support.

We don't hand over the keys and disappear.

What's included

  • WordPress core, theme & plugin updates
  • Security monitoring & patching
  • Backup checks & restores
  • Content & design updates
  • Performance & uptime monitoring
  • SEO & GEO reporting
  • Ongoing development hours

How retainers work

  • Monthly retainer
  • Scoped to your volume & needs
  • Priority response on issues
  • Single point of contact
  • Ad-hoc work when needed

Who we support

  • Sites we built
  • Inherited & neglected sites
  • Business & corporate
  • Government & health
  • eCommerce

FAQs

  • What's involved in an ongoing support retainer?
  • Can you support a website you didn't build?
  • How quickly do you respond to support requests?

After launch, clients move to a monthly support arrangement that covers content updates, design changes, plugin and security maintenance, performance monitoring, SEO reporting, and ongoing development work. We scope retainers based on your expected volume of changes and strategic needs.

Often yes. We regularly take over existing WordPress sites – reviewing the build, fixing technical and security issues, and maintaining and improving them from there. We’ll give you an honest assessment of what’s needed to get the site into good shape.

Requests are triaged by priority. Urgent issues – like a site being down – are addressed immediately, while routine changes are scheduled and delivered within your retainer.